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Sally's Room Terms & Conditions

PLEASE READ THROUGH THE TERMS & CONDITIONS CAREFULLY.

  1. Online Purchases Terms & Conditions

  2. 1. Orders

To make any purchases on our site, you may check out as a guest or create an account.

Upon check-out, please proceed to make payment via credit card or via Paynow (202212960N).
A confirmation email will be sent to your email.

Orders will be processed within (but not limited to) 2 working days upon receipt of payment.


2. Product Description
At Sally’s Room, we strive to provide products which are as close to the description and images as possible. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Whilst we endeavour to show an accurate colour image, you are advised that there may be slight variations in colour between the actual goods you receive as our products are handmade. We seek your understanding in this regard.

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  2. 3. Returns and Exchanges

Sally’s Room sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange or return must be unused, undamaged, and in their original packaging. Sally’s Room reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.

WHAT IF I RECEIVE A DEFECTIVE OR INCORRECT ITEM?
We apologise for the inconvenience caused. Do kindly email our Customer Care at hello@sallysroom.com with a snapshot of the defect and a detailed description, our team will get back to you as soon as possible.

In the event that an item purchased is out of stock, a refund will be made. Our customer service personnel will contact you.
If you encounter an issue with your purchase, please reach out to us at hello@sallysroom.com


4. Prices
The description, prices and availability of any products contained or referenced on the website may be changed or amended at our discretion anytime and without prior notice.


5. Safety
Keep lighted candles out of reach from children and pets.
Keep lighted candles away from hazardous or flammable materials.
Use caution when placing candles near materials which are more susceptible to catching fire (paper, fabric, etc).
Never leave a lighted candle unattended, always extinguish the candles before leaving your room, home, office, etc.
We strongly encourage our customers to use candles with utmost caution.

Sally's Room will not be liable for any damages or injuries that may arise out of the use of our candles.


6. Payment Policy
Kindly ensure that all fills are completed before check out. The postage fees are fixed and include handling fees. We accept these payment methods currently:  

1) Direct Bank Transfer
You may make payment to our bank account via ATM transfer, ibanking or Paynow at your own convenience.

LYGHT PTE. LTD. DBS 072-623501-7
UEN: 202212960N

2) Payment by Credit Card
Please follow the details on our checkout page on the website to key in your payment details.

  1. 7. Shipping Information

We offer these shipping options at Sally's Room:

  1. 1) Registered Article Postage

- $5.00 per order
- Delivery in two working days (excluding time taken to process the order)
- Tracking enabled by Qexpress

Your order will be processed within 2 working days and will be attempted be delivered within 4-6 working days from the day an 'Order Shipped' email is sent to you

  1. 2) Local Pick-up

You may also opt to pick up your purchase at our store without shipping fees,

- 195 Pearl's Hill Terrace #01-08, Singapore 168976

We will notify you when your order is ready for collection. Please contact our friendly staff for more details regarding local pick-up at hello@sallysroom.sg

Sally's Room reserves the right to amend our Terms and Conditions without prior notice.

  1. Candle workshops booking Terms & Conditions

  2. By proceeding to make payment for your workshop booking, you are agreeing to the following:

    1. 1. Booking of Class

    Booking of classes and payment may be done via our website or alternatively via email inquiry to hello@sallysroom.sg.

    By registering/ordering/paying for the classes, participants accept that photographs and/or videos showing them and their creations may be taken during the class and used, and relinquish all rights, title or interest, including intellectual property rights unless stated otherwise.

    Multimedia including but not exclusive of photographs and videos taken by staff of Sally’s Room during any course, session, workshop, talk, or event is used solely for purpose of publicity for Sally’s Room.


    1. 2. Class Venue

    We strive to provide the accurate class venue at the time of booking for our participants. However, there may be cases where the location may be changed due to unforeseen circumstances.

    In such cases, we reserve the right to change the venue without seeking participants' consents and we shall notify the participants accordingly via SMS/e-mail/telephone.

    Sally's Room does not take responsibility if we have made ample effort to notify the participants of the change in venue but participants fail to turn up at the new location.

    1. 3. Cancellation of Classes by Sally's Room

    Sally's Room reserves the right to amend or cancel any classes, class times, dates or published prices. Changes to class prices, times and dates will be advised before the class start date and any classes already paid in full will not be subject to the increased price.

    1. 4. Cancellation and No Appearance

    Where a firm booking has been accepted by Sally's Room and is subsequently cancelled, the customer will be liable for the following charges. All cancellations must be received in writing (SMS or E-mail acceptable).

    Number of days before class start date:
    More than 21 days: No Charges (Full Refund)
    8 to 20 days: 50% of class fee charge (Partial Refund)
    0 to 7 days: 100% of class fee charge (No Refund)

    Non-attendance of classes due to illness or for personal or professional reasons is not an automatic right to a refund, extra tuition or a transfer. At any given time after the sign-up is confirmed and before the workshop commences, should the participant for any reason become unable to turn up or stay the full duration of any course, session, workshop, talk, or event, the participant cannot be granted a refund in full or in part, in monies or in kind. The full number of pax will be charged.

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    1. 5. Late attendance

    Late arrivals can impact the progress of the class, so please aim to be on time. Late comers will be brought up to date as soon as a free moment arises so as not to impact the learning of students already in attendance.

    If participants are more than 20 minutes late, they may not be able to make all the items stated in the workshop description.

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    1. 6. Indemnity and Liability

    By booking, purchasing and attending our classes, the participants agree to fully indemnify and hold harmless Sally's Room and the instructors against actions, claims, proceedings, costs (including legal costs incurred by the Sally's Room in defending any such actions, claims or proceedings), liability, losses and damages whatsoever which may be brought or commenced against Sally's Room by any person and/or which Sally's Room may sustain, incur or suffer, as the case may be, arising out of or in connection with or by reason of attending the class.

    Sally's Room endeavors to conduct any classes in the safest method possible, but participants should be mindful of their health and safety at all times.

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  6. 7. Course Description
    Sally's Room classes include a combination of theory, practice and demonstration.

    Video-taking or photography by any participant of any part or all of step-by-step instructions, course content or original course material during or after any course, session, workshop, talk, or event is strictly not allowed. In the case of violation of this rule, the participant unreservedly without contest agrees to be held liable for intellectual property rights violation and without reservation make full compensation as required by Sally’s Room.

    During the classes, Sally's Room may take photographs and video recordings, which may be published on the Sally's Room's website, social network and/or on the websites of Sally's Room's business partners and/or sponsors.

    All content and original materials for all courses, sessions, workshops, talks, and events are property of Sally’s Room, and no part of it may be copied, modified, reproduced, given away or distributed in any media or form, for profit in kind or monies, or for free.

    Sally's Room reserves the right to amend our Terms and Conditions without prior notice.

  1. Candle workshops booking Terms & Conditions

  2. By proceeding to make payment for your workshop booking, you are agreeing to the following:

    1. 1. Full payment is to be made prior to the workshop / class date. Booking is only confirmed after payment has been made.

    1. 2. Sally’s Room reserves the right to change the dates and/or time or cancel the event before payment is made.

    1. 3. Where a firm booking has been accepted by Sally’s Room and subsequently cancelled by the customer, the following cancellation charges will be applicable:

     

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  4. Number of days before class start date:
    More than 21 days: No Charges (Full Refund)
    8 to 20 days: 50% of class fee charge (Partial Refund)
    0 to 7 days: 100% of class fee charge (No Refund)

    1. 4. Unless otherwise agreed with Sally’s Room, no refunds will be given if any participants fail to turn up for the class.

    1. 5. All cancellations must be received in writing (Whatsapp or Email is acceptable).

    1. 6. Change of workshop / class dates is subjected to Sally’s Room consent and availability.

    1. 7. Photographs and videos will be taken during class and shared with the participants as memories of their experience. These may also be used for our training and marketing purposes. Participants with any concern should inform the studio prior to class.

    1. 8. All content and original materials for all courses, sessions, workshops, talks, and events are property of Sally’s Room, and no part of it may be copied, modified, reproduced, given away or distributed in any media or form, for profit in kind or monies, or for free.

    1. 9. Participants agree to follow all safety precautions and instructions provided to prevent any injury to themselves and other participants, as well as damage to the studio / venue.

    1. 10. Participants agree to indemnify the studio and the instructor against any damages or injuries that may be sustained to themselves, or their belongings, during the workshop.

    1. 11. Sally’s Room reserves all rights to accept or decline the registration of any participant for any reason, without explanation.

    Sally's Room reserves the right to amend our Terms and Conditions without prior notice.